Burton Fuller ’01 has built a career around understanding complex and nuanced systems, but even in his current role as the Chief Supply Chain and Transportation Officer for the Johns Hopkins Health System, he’s never too far from his time in St. Christopher’s classrooms.
“About ten years ago, I was at a corporate offsite retreat, and I was the last one to arrive. Everyone was already seated, and they said, ‘since you are the last one here, we decided you have to recite a poem before you sit down.’” Without hesitation, Fuller launched into Milton’s “Invocation of the Muse,” which he had memorized in his junior year at St. Christopher’s as a part of Jay Wood’s Paradise Lost class. “They were not expecting that,” Fuller said. “My tendency to run a few minutes late hasn’t changed since I graduated 25 years ago, but I’ve found ways to recover for it!”
Day-to-day, Fuller’s work feels a little further removed from Milton. He oversees the sourcing, contracting, procurement, and logistics for the $2.5B of supplies, services, and pharmaceuticals that the Johns Hopkins Health System’s hospitals and clinics purchase annually. The logistics includes a warehouse and trucking operation with a team that extends into the operating room suites and nursing units—ensuring supplies are on the shelf when patients and clinicians need them.
His transportation responsibilities include the oversight of parking structures and patient/employee shuttles across the medical campuses in Baltimore, Maryland. At the helm of such advanced and complex logistical systems, Fuller has honed his ability to think critically—whether managing distribution disruptions during the pandemic, navigating geopolitical supply chain interruptions, or overseeing a complex series of construction and IT projects to modernize the parking and transport system to meet the needs of the hospital system.
The challenges Fuller faces are on a scale that feels difficult to fathom. For example, a few years ago, when a manufacturing facility in North Carolina was damaged by Hurricane Helene, 50-60% of the sterile solutions consumed in the United States were suddenly unavailable.
Fuller and his team helped lead the Johns Hopkins Health System’s successful navigation of this nationwide shortage. “We had pre-emptively infused into our warehouse inventory planning protocols from complex algorithms based on the criticality of supply and vendor performance. This provided us with dynamic stocking levels that ensured ample safety stock for the impacted supplies,” Fuller said.
Leveraging this approach and working closely with clinical teams to identify where they could reduce demand were the keys in Fuller’s plan to navigate the shortage. And while instances like this have built his capacity throughout his career, the tools of his success have their roots in his St. Christopher’s education. “I give a lot of credit to the classroom,” Fuller said. “There was a lot of problem-solving throughout math and science that I always appreciated. But I think what has carried me most—and what I’ve received the most professional compliments for—is the ability to reason verbally, break down arguments, and communicate effectively. I need to engage with a variety of stakeholder groups that span physicians, nurses, financial leaders, frontline employees, and patients—I credit these communication skills to St. Christopher’s.”
“Outside the classroom,” Fuller said, “wrestling taught me the most about resilience. I learned how to get up when you fall down, about outworking the competition and exhausting every option. That grit has carried over into my professional life as I work to find creative solutions and think about problems in ways that others don’t.”
Fuller, himself a father of four, has some advice for current Saints making their way through their education: “Never underappreciate the lessons you can learn on campus from teachers and peers. Many of these lessons are in the classroom—but they also come from community service, performing arts, and athletics. All of it plays a profound role in shaping who you will become and how to think critically.”